Returns & Refunds
Received the wrong item, or changed your mind? Here's how returns work on Tallaby.
7-day return window
You can request a return within 7 days of delivery. Items need to come back in the condition you received them, with their original packaging and any included accessories. Some products can't be returned for hygiene or safety reasons — where that applies, it's noted on the product page.
How to request a return
Sign in to your account, go to My Orders, open the order and select the item you want to return. You'll get a return (RMA) number to track your request.
Return reasons
You can request a return for reasons including:
Who pays for return shipping
Return pickup is free when the item is faulty, arrived damaged, is the wrong item, or isn't as described. Tallaby arranges the pickup at no cost to you.
Changed your mind? The return is still accepted within the 7-day window, but the return shipping fee is deducted from your refund.
How refunds work
Once your returned item reaches the seller and passes inspection, your refund is processed. Processing time depends on the seller's inspection and the refund method you choose.
You choose how you'd like to be refunded when you request the return:
- Your Tallaby wallet balance — usually the fastest option
- Bank transfer to your account
- Mobile wallet — Vodafone Cash, Etisalat Cash, WE Pay or Orange Cash